Reservations & Rates

When can I make reservations for lodging?

The sales period differs depending on the plan. If you wish to make a reservation, please click here.

Is there an additional accommodation tax?

The following accommodation tax rates apply in Fukuoka City, Fukuoka Prefecture:
Under 20,000 yen: 200 yen
20,000 yen or more: 500 yen
The tax is charged per person.

Please could you tell me which credit cards are accepted?

We accept VISA, JCB, American Express, Diners Club, MasterCard, Discover and UnionPay.

Can I pay using electronic money (Suica, WAON)?

All transport cards are accepted.
Payment methods accepted via IC cards: Apple Pay, transport cards, ID, nanaco, WAON, Rakuten Edy, QuickPay,
Payment methods accepted via QR codes: PayPay, Rakuten Pay, au Pay, LINE Pay, d Barai, Merpay, Alipay, WeChat Pay

If payment is to be made on site, please let me know when it should be made.

Payment is required at check-in.

Can I change my room type?

To amend or cancel your booking, please visit the URL provided in your booking confirmation email, or contact us by telephone or email.
*Please note that changes to room type or number of guests may not be possible depending on availability.
*Please note that additional charges may apply depending on the nature of the changes.

Is it possible to request a specific view from the room?

Please make a request when booking, or contact the hotel in advance.
*Please note that we may not be able to meet your expectations depending on the room type and availability.

Do you offer a children’s rate?

There is no child rate. Children who are over the age limit for sharing a bed with an adult will be counted as part of the adult headcount.

Is it possible to sleep in the same bed?

One pre-school child may stay free of charge per bed (futon).
*This does not apply to sofa beds or the top bunk of a bunk bed.
*We do not provide extra beds or additional bedding.

Can minors stay on their own?

If any of the guests are minors, we require a ‘Consent Form’ to be submitted.

Will a cancellation fee apply if a booking is cancelled due to a natural disaster or disruption to public transport?

If you need to cancel a booking due to a natural disaster or disruption to public transport, please contact us by telephone, as the chatbot is unable to access your booking details.

Could you tell me about your cancellation policy?

No-show without prior notice: 100% of the accommodation charge
From 3 days prior to the day of arrival: 100% of the accommodation charge

What are the check-in and check-out times?

Check-in: 15:00–24:00
Check-out: by 11:00
*Please contact us in advance if you plan to check in after 24:00.
*This may vary depending on the package.

Is early check-in or late check-out possible?

Available.
Time: Until 15:00 *Subject to availability on the day; please check with reception. Additional charges may apply.

＜Late Check-in＞
Please contact us if you expect to arrive significantly later than your scheduled arrival time.
If you expect to arrive after 22:00, please contact us by telephone or email.
You may enter the premises even after 22:00.

＜Late Check-out＞
Available.
Time: Until 14:00 *Subject to room availability on the day, so please check with reception first. Additional charges may apply.

Can I stay with my pet?

Unfortunately, we do not allow guests to stay with pets.

Can I send my luggage to the hotel in advance?

When sending luggage to the hotel, please ensure you include your check-in date and the name of the person who made the booking on the delivery note.

4-58 Gion-machi, Hakata-ku, Fukuoka City, Fukuoka 812-0038 &Here FUKUOKA HAKATA
Attn: Reception

*Please note that we are unable to accept items requiring temperature control, dangerous goods or valuables.
*Please note that we are unable to accept parcels sent on a cash-on-delivery or collect-on-delivery basis.

Hotel

Please elaborate on the amenities in the room.

Shampoo, conditioner, body soap, face and hand soap are provided.
Please bring any other amenities you may need from the amenity bar at the front desk.

Do you have any pyjamas (nightwear)?

We stock nightwear for adults only.

Do you have pyjamas (nightwear) for children?

We apologise, but we only have adult sizes available, so please bring your own.

Do you offer VOD (video on demand/pay-TV)?

We do not offer VOD (Video on Demand) or pay-TV.
You can watch terrestrial digital and BS digital broadcasts on the television in your room. We offer a range of video streaming services.

Please could you tell me which channels are available on the TV?

You can watch terrestrial digital and BS digital broadcasts on the television in your room.

Is there free Wi-Fi?

Free Wi-Fi is available in all rooms.
We will provide you with the password for the connection when you check in.

What types of rooms are available?

We offer a range of rooms to suit every need, including rooms with bunk beds and a kitchenette, Japanese-Western style rooms, and twin rooms.
Please click here for further details.

What type of bathroom and toilet does the room have?

The bathroom features a separate bath (shower cubicle) and toilet. *Please note that twin rooms are equipped with a shower cubicle only.

Please state the restrictions regarding smoking.

All rooms are non-smoking.

Is it permitted to use e-cigarettes, such as IQOS, in non-smoking rooms?

The use of electronic and heated tobacco products in the cabin is strictly prohibited.

Is there a curfew at the entrance?

The hotel entrance is locked from late at night until early morning, but you can unlock it using your room key.

Can you show visitors into the room?

We do not permit non-guests to enter the guest floors. Please use the lobby or similar areas for visits.

Please tell me what happens to lost property.

*Any food or drink that has been opened will be disposed of on the same day.
Other lost items will be held for one month.
・Name (in katakana or Roman characters)
・Date of stay (and room number, if you remember)
・Details of the lost item (as specific as possible)
・Contact details
*We can only post lost items within Japan on a cash-on-delivery basis.

Can I order takeaway food, such as pizza?

You can use delivery services such as pizza delivery.
Please collect your order yourself from the lobby.

Facilities & Services

Is there a gym?

There is no gym.

Are there any laundry services or coin-operated laundrettes?

The laundrette is located on the ground floor.

Do you offer a laundry service?

We do not offer this service.

Can I exchange foreign currency?

I’m afraid I can’t do that.

Is there a smoking area?

The smoking area is located on the ground floor.

Are there any vending machines?

Vending machines are located in the vending machine area on the ground floor.

Do you have an ice machine?

The ice machine is located on the ground floor.

Could you tell me about the car park?

There are four parking spaces available on the hotel premises. *Reservation required.
The charge is 1,500 yen (including tax) per night (from 12:00 to 12:00 the following day).
For extensions outside the above hours, a charge of 500 yen per 30 minutes will apply. Extensions are available until 14:00 at the latest.
*As spaces are limited, please use the nearby pay-and-display car parks if the car park is full.

Do you offer a pick-up and drop-off service?

We do not offer a pick-up service.

Do you offer massage services?

We do not offer massage services.

Is the room cleaned every day?

During your stay, we will carry out a standard clean every three days. We will collect rubbish, change towels and make the beds (without changing the bed linen) every day.

Could you help me with a surprise?

We will do our utmost to assist you. However, please note that we may not be able to accommodate all requests, so please be sure to contact us in advance.

other

Do you have English-speaking staff?

English support is always available.

Are there any convenience stores nearby?

There is a FamilyMart and a 7-Eleven very close by.

Please could you tell me how to get from the nearest station to the hotel?

Please could you tell me how to get from the nearest station to the hotel?

Do you have any affiliated or sister venues?

You can find out more about our group hotels at here.

Could you tell me about the hygiene measures?

For further details regarding our measures against COVID-19, please contact the hotel directly.
We will be happy to provide you with information on our current arrangements.
As our chatbot is unable to access your booking details, we are unable to assist with enquiries regarding cancellations due to the pandemic. We kindly ask that you contact the hotel directly.
If you made your booking through a site or agency other than our official website, please check with the site or agency where you made your booking.

Please provide information on the damage caused by natural disasters such as typhoons, heavy rain and heavy snowfall, as well as any disruption to local transport.

Please check local authority websites for information on the damage caused by natural disasters such as typhoons, earthquakes and heavy rain.
For the latest information on transport disruptions in the area, please contact the relevant transport operators.