Reservations and Rates

How far in advance can I book a stay?

The booking period varies depending on the plan. If you wish to make a reservation, please proceed here.

Is there a separate accommodation tax?

The following accommodation tax applies in Fukuoka City, Fukuoka Prefecture:

Under 20,000 yen: 200 yen

20,000 yen or more: 500 yen

The tax is charged per person per night.

Which credit cards are accepted?

We accept VISA, JCB, American Express, Diners Club, MasterCard, Discover, and UnionPay.

Can I pay with e-money (Suica, WAON, etc.)?

All transportation IC cards are accepted.

Accepted IC card payments: Apple Pay, transportation IC cards, iD, nanaco, WAON, Rakuten Edy, QUICPay

Accepted QR code payments: PayPay, Rakuten Pay, au PAY, LINE Pay, d Barai, Merpay, Alipay, WeChat Pay.

When do I pay if I choose on-site payment?

Payment is required at check-in.

Can I change my room type?

To change or cancel your reservation, please access the URL provided in your reservation confirmation email, or contact us by phone or email.

*Please note that changes to the room or number of guests may not be possible depending on availability.

*A price difference may apply depending on the changes.

Can I request a specific room view?

Please make a request when booking or contact the hotel in advance.

*Please note that we may not be able to accommodate your request depending on the room type and availability.

Do you offer a child rate?

We do not offer a child rate. Children over the age limit for bed-sharing are counted as adults.

Can children share a bed with an adult?

One preschool-aged child can stay free of charge per bed (futon) when sharing with an adult.

*Excluding sofa beds and upper bunk beds.

*Extra beds and additional bedding are not available.

Can minors stay unaccompanied?

Minors staying unaccompanied are required to submit a “Consent Form.”

Is there a cancellation fee if I cancel my reservation due to a natural disaster or public transportation disruptions?

If you need to cancel your reservation due to a natural disaster or public transportation disruptions, please contact us by phone, as we cannot check your reservation status via the chatbot.

What is your cancellation policy?

No-show: 100% of the accommodation fee

3 days prior to arrival up to the day of arrival: 100% of the accommodation fee.

What are the check-in and check-out times?

Check-in: 15:00 – 24:00

Check-out: By 11:00

*If you plan to check in after 24:00 (midnight), please contact us in advance.

*Times may vary depending on your booking plan.

Are early check-in, late check-in, and late check-out available?

<Early Check-in>

Yes, it is available.

Time: Before 15:00 *Please check with the front desk, as it depends on room availability on the day. Additional charges may apply.

<Late Check-in>

Please contact us if you will arrive significantly later than your scheduled arrival time.

If you will be arriving after 22:00, please contact us by phone or email.

You can enter the hotel even after 22:00.

<Late Check-out>

Yes, it is available.

Time: Until 14:00 *Please check with the front desk, as it depends on room availability on the day. Additional charges may apply.

Are pets allowed?

Unfortunately, pets are not allowed.

Can I send my luggage to the hotel in advance?

When sending luggage to the hotel, please ensure you include your check-in date and the name of the person who made the booking on the delivery note.

〒812-0038　Fukuoka, Fukuoka City, Hakata-ku, Gion-machi, 4-59　&Here FUKUOKA HAKATA

Attn: Reception

*Please note that we are unable to accept items requiring temperature control, dangerous goods or valuables.

*Please note that we are unable to accept parcels sent on a cash-on-delivery or collect-on-delivery basis.

Accommodation

What amenities are provided in the room?

Rooms are equipped with shampoo, conditioner, body soap, and face & hand soap.

For other amenities, please feel free to take what you need from the amenity station at the front desk.

Do you provide pajamas (nightwear)?

We only provide adult-sized nightwear.

Do you provide children's pajamas (nightwear)?

We apologize, but we only provide nightwear for adults, so we kindly ask that you bring your own for children.

Is VOD (Video-on-Demand / Pay TV) available?

We do not offer VOD (Video-on-Demand / Pay TV).

You can watch digital terrestrial and BS digital broadcasts on the TV in your room. A variety of video streaming services are also available on the TV.

Which channels can I watch on TV?

You can watch digital terrestrial and BS digital broadcasts on the TV in your room.

Is free Wi-Fi available?

Free Wi-Fi is available in all rooms.

The Wi-Fi password will be provided at check-in.

What types of rooms are available?

We offer a variety of rooms to suit different occasions, including bunk bedrooms with kitchens, Japanese-Western style rooms, and twin rooms.

Please check here for more details.

What type of baths and toilets are in the rooms?

The bathtub (shower stall) and toilet are separated. *Twin rooms have shower stalls only (no bathtub).

What is your smoking policy?

All rooms are non-smoking.

Can I use e-cigarettes like IQOS in a non-smoking room?

The use of electronic and heated tobacco products in guest rooms is strictly prohibited.

Is there a curfew at the entrance?

The hotel entrance is locked from late night to early morning, but you can unlock it with your room key.

Can I invite non-guests into my room?

Non-guests are strictly prohibited from entering the guest room floors. Please use the lobby for meeting your visitors.

How are lost and found items handled?

*Opened food and beverages will be disposed of immediately.

All other lost items will be kept for one month.

– Name (Katakana/Romaji)

– Dates of stay (and room number, if known)

– Details of the lost item (provide as much information as possible)

– Contact information

*Lost items can be shipped cash on delivery (COD) within Japan only.

Can I order food delivery (e.g., pizza) to the hotel?

You may order food delivery services.

Please receive your order yourself in the lobby.

Facilities and Services

Is there a gym?

No, we do not have a gym.

Do you have a laundry service or a coin-operated laundry facility?

There is a coin-operated laundry facility on the 1st floor.

Do you offer a dry-cleaning service?

No, we do not offer a dry-cleaning service.

Can I exchange foreign currency at the hotel?

No, we do not offer foreign currency exchange services.

Is there a designated smoking area?

The smoking area is located on the 1st floor.

Are there any vending machines?

Vending machines are located in the vending machine area on the 1st floor.

Is there an ice machine?

The ice machine is located on the 1st floor.

Is there a parking lot?

There are 5 parking spaces on the hotel premises. *Advance reservation required.

The parking fee is 1,500 yen (tax included) per night (from 12:00 to 12:00 the next day) that you stay.

Parking beyond these hours is available for an additional charge of 500 yen per 30 minutes. Parking can be extended to 14:00.

*Parking spaces are limited. If full, please use nearby paid parking lots.

Do you offer a shuttle service?

No, we do not offer a shuttle service.

Do you offer massage services?

No, we do not offer massage services.

Do you clean the room every day?

We perform regular room cleaning once every three days during your stay. Trash collection, towel replacement, and bed-making (without changing sheets) are done daily.

Can you help me arrange a surprise?

We will do our best to accommodate your request. Please note that we may not be able to accommodate all requests, so please be sure to consult us in advance.

Other

Do you have English-speaking staff?

English-language assistance is available at all times.

Are there any convenience stores nearby?

There is a FamilyMart and a 7-Eleven very close to the hotel.

How do I get to the hotel from the nearest stations?

Nearest Station 1: 3-minute walk (approx. 300m) from Gion Station on the Fukuoka City Subway Airport Line

Nearest Station 2: 4-minute walk (approx. 220m) from Kushida Shrine Station on the Fukuoka City Subway Nanakuma Line

Nearest Station 3: 10-minute walk (approx. 700m) from JR Hakata Station

Are there any affiliated or sister hotels?

You can find information about our affiliated hotels here.

What health and safety measures are in place?

For detailed information regarding our COVID-19 safety measures, please contact the hotel directly.

We will inform you of our current measures.

We cannot answer inquiries regarding reservation cancellations due to the impact of infectious disease outbreaks, as we are unable to check your reservation status via the chatbot. Please contact the hotel directly.

If you booked through a site other than our official website, please contact the booking site or travel agency.

Where can I find information about natural disasters (typhoons, heavy rain, snow) and traffic disruptions?

Please check the local government’s website for information on natural disasters such as typhoons, earthquakes, and heavy rain.

For the latest information on traffic disruptions, please check with your respective transportation providers.